Privacy Policy

Diaperdeal.lk, hereinafter referred to as “we”, “us” or “our”, respects your privacy and is committed to protecting your personal information.

In this Privacy Policy, references to “you” or “your” mean any person who visits www.diaperdeal.lk, creates an account, places an order, submits information to us, or otherwise uses our services.

We only collect personal information where it is necessary and relevant to our dealings with you. We will retain your information only for as long as necessary for the purposes for which it was collected or as required by applicable law.

You may browse our website without providing personal information. However, certain features, such as creating an account or placing an order, may require you to provide personal details.

Information We Collect

When you use our website or place an order, we may collect information including:

• Your name and title
• Gender, where voluntarily provided
• Email address
• Billing address
• Delivery address
• Telephone or mobile number
• Account information
• Order and purchase details
• Payment-related information
• Information you provide when contacting us

We may also automatically collect certain technical information relating to your use of the website.

How We Use Your Information

We may use your personal information to:

• Process and manage your orders.
• Arrange delivery of purchased products.
• Process payments.
• Contact you regarding your orders.
• Provide customer service.
• Manage your account.
• Maintain records of your purchases.
• Detect and prevent fraud or misuse of the website.
• Improve our website, products and services.
• Send promotional communications where permitted.
• Comply with legal and regulatory requirements.

You are responsible for ensuring that the information you provide to us is accurate, complete and up to date.

Orders and Account Information

Where account functionality is available, you may be able to access information relating to your orders, delivery details and account information by logging into your account.

You are responsible for maintaining the confidentiality of your account login details and password. You should not share your login information with unauthorized persons.

We are not responsible for unauthorized use of your account where such use results from your failure to keep your login details secure, except where the unauthorized access is caused by our fault.

Payments

Payments made through our website may be processed through authorized third-party payment service providers, including Seylan Bank Internet Payment Gateway where applicable.

Payment service providers may collect and process payment information in accordance with their own security standards and privacy practices.

We strongly recommend that you do not send full credit card or debit card details to us through unsecured electronic communications such as ordinary email or messaging services.

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services.

These may include:

• Courier and delivery providers.
• Payment service providers.
• Technology and website service providers.
• Customer service providers.
• Professional advisers.
• Business partners, agents or subcontractors where necessary.
• Government authorities or law enforcement agencies where legally required.

We will not sell or rent your personal information to third parties for their own marketing purposes without your consent.

We may disclose personal information where required by law, court order, regulatory authority or another legally valid request.

If our business or part of our business is sold, transferred or reorganized, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Credit Checks and Fraud Prevention

We may use appropriate fraud-prevention and payment-security measures in connection with transactions conducted through our website.

We may exchange relevant information with payment providers or other authorized parties where necessary to prevent or investigate suspected fraud, unauthorized transactions or misuse of our services.

Any disputes shall be subject to the applicable laws and courts of Sri Lanka.

Third-Party Websites and Links

Our website may contain links to third-party websites, advertisements, services or embedded content.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

Marketing Communications

Where permitted, we may use your contact information to send you information about:

• Our products and services.
• Special offers and promotions.
• Newsletters.
• SMS updates.
• Other relevant business updates.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication.

For SMS or other communication channels, you may follow the relevant opt-out instructions provided.

Unsubscribing from one communication channel may not automatically unsubscribe you from other channels.

Data Security

We use reasonable technical, administrative and organizational security measures designed to protect your personal information against:

• Unauthorized access.
• Unlawful use.
• Accidental loss.
• Destruction.
• Alteration or damage.

Where personal information is collected through our website, appropriate security measures may be used to protect the transmission and storage of that information.

However, no online system or method of electronic storage can guarantee complete security.

We may request proof of identity before providing access to certain personal information.

You are responsible for protecting your passwords, devices and account access details from unauthorized use.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Complete transactions.
• Maintain business and accounting records.
• Resolve disputes.
• Prevent fraud.
• Meet legal and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

Your Rights and Choices

Subject to applicable law, you may contact us to request information regarding personal data we hold about you.

You may also request corrections to inaccurate information or ask us to update certain personal details.

Where applicable, you may request that we stop using your information for direct marketing purposes.

Consent

By using www.diaperdeal.lk or voluntarily submitting personal information to us, you acknowledge the collection and use of your information as described in this Privacy Policy.

Where specific consent is required by law, we will request such consent separately.

Copyright and Intellectual Property

Product names, logos, trademarks, images and other intellectual property displayed on www.diaperdeal.lk may belong to their respective owners.

Nothing on the website should be interpreted as transferring ownership of third-party intellectual property to Diaper Deal.

Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes to our services, business practices or applicable requirements.

Any updated version will be published on www.diaperdeal.lk.

We encourage users to review this Privacy Policy periodically.

Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Diaper Deal
Phone: 077 363 1194
Email: info@diaperdeal.lk
Website: www.diaperdeal.lk